Term & Policy

We strive to ensure that all orders are processed smoothly and delivered to your satisfaction. Please take a moment to carefully read and understand the following terms and conditions to avoid any issues during the ordering and shipping process. These terms cover key aspects of your order, from filling in details to handling any problems that may arise after delivery.

1. Accuracy of Address and Phone Number: When placing an order, it is essential to provide complete and accurate information, particularly regarding your shipping address and phone number. The responsibility for ensuring that this information is correct lies entirely with you as the customer. Any mistakes or omissions in the address or phone number will not be our responsibility, and they could potentially lead to delays or failed deliveries. If a package cannot be delivered due to incorrect information provided by the customer, we will not be liable for any additional shipping fees or for the package being lost in transit. Therefore, please ensure that the details you provide are accurate before finalizing your order.

2. Order Inspection and Quality Control: To guarantee that all products meet the highest standards of quality, every order will be inspected and subjected to quality control before shipment. This step ensures that the products you receive are in perfect condition and free from defects. We take quality control seriously, and our team carefully checks each item for any issues related to manufacturing, packaging, and handling before dispatching it for delivery. If a product does not meet our standards, it will not be sent until the issue is resolved. This process helps us minimize the chances of you receiving damaged or defective goods.

3. Order Tracking: Once your order has been shipped, you will receive a tracking number. This tracking number can be used to monitor the progress of your shipment. We recommend that you track your order regularly to stay informed about its delivery status. You can easily do this by using the order tracking application or visiting the carrier's website. Tracking your package ensures that you are aware of its current location and estimated delivery date. This transparency helps you prepare for its arrival and allows you to follow up with the delivery service if any delays or issues arise during transit.

4. Handling Issues with Your Order: In the unlikely event that there is a problem with your order upon receipt, such as damage during shipping, missing items, or incorrect products, we are here to help resolve the issue. If you experience any problems, please contact us promptly through the email provided in your order confirmation or on our website. We encourage you to include as much detail as possible when reporting the issue, including photos of the damaged goods (if applicable) and your order number. This will allow us to investigate the problem and offer a solution as quickly as possible. Depending on the nature of the issue, we may offer replacements, refunds, or other appropriate remedies to ensure your satisfaction.

In conclusion, our terms and conditions are designed to ensure that the process of ordering and receiving your products is straightforward and reliable. We aim to provide excellent service, from the moment you place your order to the time it arrives at your door. Should any issues arise, we are committed to addressing them promptly and efficiently.